Ai-trade Overview
Crypto currency trading has never been easier. All you have to do is to choose a trading pair and customize the leverage, plus the amount you want to invest. The system (AI) will automatically analyze and decide on your stead whether to Buy (Long) Sell (Short) or sell short depending on the move up or down of the market. You have full control over your funds and see activities in real time.
Ai-trade is the best crypto trading bot currently available, provide trader with automated trading solutions. Is a cloud-based software powered by cutting-edge technology with many features available both for beginner and professional trader, 24/7 trading automatically easy to use, and extremely safe. It is integrated with the major crypto exchanges offering hundreds of trading pairs and opportunities. You can connect Binance, Huobi, Gate, and MEXC global...
Disclaimer: The contents of this article should not consider as financial advice. There is a high-risk associated with cryptocurrency trading. The user must do their own research before investing in cryptocurrencies.
How does Ai-trade.io work?
By connecting the API to an Ai-trade Exchange that only has permission to read and execute trades on specified assets, Ai-trade does not store client funds (assets) on their platform, neither reserves the right to withdraw or transfer money. Ai-trade only executes the trade and gets back a part of the profit from you when the trade is successful.
Once your trading bot is set up and ready to Buy (Long) or Sell (Short) cryptocurrencies, it will open a trade immediately from parameters configuration received or after receiving signal coming from AI. (Note that with the AI signals Bot may take days or weeks before entering into the first trade, depending on the market flux)
For the first order Bot buys the amount of base currency indicated in the settings by the user. When the initial order is executed and the deal is open, the automated trading bot places the Take Profit or Stop loss, order along with several Extra orders.
Take profit and Stop loss order is the one that makes profit or losses at the percentage level set by a user or based on the signal data coming from AI. Each time the price of cryptocurrency goes in the opposite direction than the strategy chosen, one extra order is executed and a new extra order is automatically placed at the percentage level set by a user or based on the signal data coming from AI.
Extra orders serve to take advantage of the changing price and adapt the trading strategy according to the current market conditions.
Disclaimer: The contents of this article should not consider as financial advice. There is a high-risk associated with cryptocurrency trading. The user must do their own research before investing in cryptocurrencies.
Get Started with Ai-trade
Get started in 3 easy steps - In this guide, we'll cover everything you need to know to give you a jumpstart as a fresh new trader.
Step 1 - Register your Ai-trade account
You will need a username or an email address and a strong password.
Please enter your email address or username
Please enter the password you want to use
Re-enter the password again
Use the default ID code or enter the referrer ID code
Register confirmation
Account registration completed, , continue to log in to your account to set up security and verify email addresses.
Step 2 – Login and Connect API to the exchange
Log in to your registered account and proceed to connect API with Binance, Huobi... This solution is 100% safe with your assets because Bot is not allowed to withdraw money in the account.
Step 3 - Select the trading pairs you want to trade
You simply choose the coins you want to trade and customize the leverage, plus the amount you want to invest. The system (AI) will automatically analyze and decide on your stead whether to Buy (Long) Sell (Short) or sell short depending on the move up or down of the market. You have full control over your funds and see activities in real time.
Disclaimer: The contents of this article should not consider as financial advice. There is a high-risk associated with cryptocurrency trading. The user must do their own research before investing in cryptocurrencies.
Futures Trading
Futures Trading is HIGH risk! Trade only what you can afford to lose!
AI-TRADE offers Futures trading capability in addition to Spot trading. The trading principles for Futures is very different from Spot. There are two main key differences:
Futures allows you to short a coin without you owning that coin
Futures allows you to leverage your capital
These two advantages often make Futures trading appealing to traders. All Futures traders need to be aware of is this very important metric called the Margin Ratio.
Please note that funds for Futures trading are often segregated in the Futures wallet. Please ensure there are funds in your Futures wallet.
What is Margin Ratio?
In simple terms - It is the liquidation risk of the current position. The higher the ratio (in percentage terms), the higher the chance your position will be automatically liquidated by the exchange.
All Futures traders need to keep an eagle eye on the Margin Ratio in order not to risk their positions getting liquidated and hence, wiping out most if not all of their invested capital.
Whenever the Margin Ratio is high, the trader will need to inject more capital in order to reduce the Margin Ratio.
Applying Leverage
Futures trading is all about leverage. Leverage allows a trader to amplify his returns using a small amount of capital. How much leverage a trader can take depends on the exchange that grants him or her the maximum leverage.
We highly recommend traders to read more on Futures trading
Trading Futures On AI-TRADE
Futures trading contains its own set of parameters that are vastly different from spot trading.
Our team's sole aim was to make Futures trading intuitive and user-friendly without affecting the current experience of operating AI-TRADE.
What Is Max Position Size?
It is the total amount of capital that includes the leverage on the actual capital invested. So, let's say you have 10 USDT of actual capital and would like to have a 10x leverage, your maximum position size allowed would be 10 x 10 = 100 USDT.
The margin cost will change depending on the leverage taken.
Although it is enticing to select as high a leverage as possible, do bear in mind that the margin ratio will also be higher and the chances of your position getting liquidated is higher too.
Mark Price Versus Last Price
AI-TRADE allows you to determine the price source that will be used to determine entry and exit conditions. For Futures trading, Mark price is an average of the last traded price movements as determined by the exchange. Market price often lags Last price. Hence, Market Price is very useful if a trader wants to remove sudden price movements from consideration.
The margin cost will change depending on the leverage taken.
WARNING: Futures Trading is High Risk! Trade only what you can afford to lose!
Manage Bots and Deals
Bots and Deals are central to how AI- TRADE operates. Please read this section.
Trades on AI- TRADE bots are consolidated as Deals. Each Deal contains orders based on the trade signals generated by Entry Conditions, Stoploss, Take Profit, Exit Condition and Extra Orders. Deals will also execute orders in that same order of priority, whichever comes first.
Waiting For Entry
A Bot that is waiting for entry has not received a signal from AI- TRADE (AI) engine for Entry yet. The signal is generated by the Entry Conditions which you have configured for the Bot. There is nothing to be done at this stage, users may delete or pause the bot without any issues as no orders have been made. Once the Bot receives the first signal to execute a trade, a Deal will be created. This Deal can be found in the section "Portfolio". After this, the bot's status will show "In Progress". The Deal's status will also show "Deal In Progress".
In Progress
When Entry Conditions are met, the first order and any subsequent orders, if applicable, is executed and a Deal is considered to be in progress at this point of time. Orders sent to the exchanges will be limit orders, prices are determined by the Entry Conditions. Users can see the equity positions based on live data once a Deal is running.
Liquidate
If a user liquidates a Deal, all positions taken in the same Deal are exited through a market order on the exchange immediately. This is to ensure orders go through as quickly as possible. Once a User liquidates a Deal, the bot will revert to the "waiting for entry" state, and will place a Base Order upon the Entry Conditions been met. To stop a bot from running, the User must turn off the bot.
Turning off a Bot
A Deal is paused when a Bot is set to inactive. In pause state, a bot will not act on any trade signals generated. All trade signals will resume once a Bot's status is set to active again. The Bot will start a new order based on the next trade signal.
How to set up a trading bot (Base config)
Configuring your Bot AI is one of the most important things you can do since it determines your trading strategy's effectiveness. It may seem challenging, but you'll get the hang of it quickly once you get the logic behind it.
There are two different ways on AI-TRADE to create configuring your Bot AI: "Manual setting", "Automated trading AI signals". The most important thing to know is that all these options to create Buy (Long) or Sell (Short) orders can be used simultaneously.
You can set a different strategy/Buy (Long)/Sell (Short) settings for a specific coin.
To create "Manual setting", go to Bot and click the "Coin" You will see all your config . Here, you are able to delete, optionally adjust and config.
Click the blue "Confirm" button. Then choose "Start long" or "Start short" to begin your strategy.
You can also configure follow "Automated trading AI signals". These are automatically trading signals sent based on data analysis by artificial intelligence (AI)
To create "Automated trading AI signals", go to Bot and click the "Coin" You will see all your config . Here, you are able to delete, optionally adjust and config.
Click the blue "Confirm" button. Then choose "Automated trading AI signals"
Disclaimer: The contents of this article should not consider as financial advice. There is a high-risk associated with cryptocurrency trading. The user must do their own research before investing in cryptocurrencies.
We give users absolute control over the technical. The tools such as Take profit, Stop loss, Take profit callback, buy in callback, Limit price... would require fine tuning based on a particular coin or the Cryptocurrency market conditions. All you have to do is to choose a trading pair and set up a trading robot specifying the profit you want to make. Whatever coin you choose, you can take advantage of Ai-trade Bot.
Swing Trading - are automated programs that operate the to perform repetitive tasks using pre-established parameters. Automated program buy or sell as that price volatility sets in and trades are usually held for one or more days. The is a method making dozens or hundreds of trades per day, to get a small profit from each trade by exploiting the bid/ask spread.
DCA Trading - DCA bots are cryptocurrency trading bots that trade based on the Dollar Cost Average (DCA) trading strategy. DCA trading is an investment strategy that aims at minimizing losses in a high volatility market, such as trading cryptocurrencies.
For example, when you enter a position with a lump-sum investment (all-in) you run the risk of purchasing "highs" only to see the price drop and end up with a losing position that you must choose whether to hold, or cut at a loss.
However, if you DCA, you can divide your investment into smaller pieces and buy the asset at various points over time at different prices, thereby getting a better average price for your position and greatly reducing risks from the consequences of volatility.
Safety Trading - It is designed to place orders in the market within a configured price range. It is a trading strategy that makes profits from ups and downs on asset prices or simply a ranging.
Through safety trading, it helps you trade rationally and avoid FOMO where possible. You just need to set the range, and the bots will be executing your trading automatically to earn you profits.
Add Funds Features - It helps to average the price at any moment How it works - there are 2 ways it works.
* Automatic Extra Orders - In case the price goes in opposite direction expectations, bot will purchase your crypto at the frequency you specify, extra orders give you the chance to make a profit even when market fluctuations do not support your initial strategy.
* Addition "Funds" handiwork - The "Buy" button allows manual addition of extra orders to the deal. It helps to get more control over the deal, especially when it is at a significant drop. Some possible uses:
If you want manually control extra orders and price averaging, you can set maximum "Extra Limit Orders" orders in the bot settings to zero. Then the only way to add extra orders would be the "Buy" button. When a deal reached maximum safeties while the price continues to move against the deal direction, you can add some funds to let the bot move the take profit order closer to the current price.
Next extra order still not reached, but the price seems to reverse and move in the profitable direction. You can add some funds if you think that the take profit order is far away and the price would not reach it. When the price reverses in a profitable direction, you can add some fund to let the bot close the deal faster.
It is a mighty instrument when used correctly. But a possible use without any analysis may lead to even more losses. Be careful when using it.
Disclaimer: The contents of this article should not consider as financial advice. There is a high-risk associated with cryptocurrency trading. The user must do their own research before investing in cryptocurrencies.
What is Algorithm Intelligence?#
Our Algorithm Intelligence works like an automatic Backtester. It analyzes all provided strategies and selects the one that performs best in the current market. It's as close to a set-and-forget solution as it gets.
Let’s look at an example: You have 5,000 USDT and decide to invest 1,000 USDT every 30 days for five months. If prices at the time of each entry were 100 USDT, 90 USDT, 80 USDT, $70 USDT and 95 USDT, your average asset price would be the average cost of entry at 85.50 USDT.
Had you entered the entirety of your investment at the beginning, you would have paid 100 USDT per share (almost 20% more!).
Creating your API key
In order to connect your bot to Binance, you need an API key. Think of an API key as a bridge between Ai-trade and the exchange, which allows your bot to do things like place automated orders and read your balance for its calculations.
Step 1 - Go to Binance
With your Ai-trade.io browser tab open, create a new browser tab and log in account Binance, on the homepage select "More“
Step 2 - Go to API Management
Hover the mouse over the profile icon on the down , then click on "API Management."
Step 3
Click on “Create API”, select “System generated API Key” and click on Next.
Step 4
Start by naming the API something memorable such as "AI-trade".
Step 5
Verify that it is you creating the API. Binance will ask you for a 2FA key here. This can be either phone verification, email verification or a Google authenticator code.
Step 6 - Use the copy and paste function for both the API Key and the Secret Key to the Ai-Trade
Before saving the changes, copy the API keys somewhere safe - these keys are required to connect your exchanges to Ai-trade For your account safety, your Secret Key will become hidden after it has been created, changes are saved and you leave the API Key page. Ensure that you copy it immediately or you will have to create a new API Key.
Step 7 - Ccess your Ai-trade account on the homepage choose API Link
Step 8 - Choose Binance
Step 9 - Paste both the API Key and Secret Key into Ai-Trade, Connect Exchanges
Your API Key and secret are now created, but they cannot be used for trading yet. To enhance the security of your funds on Binance, you must whitelist the IP addresses of Ai-trade servers in your API Key settings. This will allow only Ai-trade servers to perform actions on your Binance account, preventing any unauthorized third parties from accessing it, even if your API Keys are compromised. By following this step, you can ensure that your funds remain safe while trading on Binance.
Navigate to the Base config in Ai-trade and select "Exchange" then "Binance." Click on "IP Addresses" and copy the displayed IP addresses.
Step 10 - Click on "IP Addresses" and copy the displayed IP addresses.
Step 10 - Next, go back to Binance account > scroll to bottom > Choose Restrict access to trusted IPs only (Recommended). Paste the entire copied IP address into the empty box > Select confirm, as shown in the screenshot above.
Step 10 - To enable trading, click on "Edit" and check the box next to "En as shown in the screenshot above. able spot & Margin Trading," "Enable Futures" No other API restrictions need to be enabled, and Ai-trade will never ask for "Withdrawal" or "Universal Transfer" rights. click "Save"
Cycle strategy - the main principle of the Cycle strategy is the same as with strategy DCA .The crypto bot places the first buy order, and extra orders if the price goes into the opposite direction. Cycle strategy has a continuous working cycle. In other words, as soon as the bot closes all sell orders, it places new buy order and starts a new cycle.
1. Can I start a Bot with less than $100?
Yes, you can. The minimum investment amount depends on the token you invest in and the strategy you choose. And some of the bots can be started with an investment of even less than $20.
2. How much profit could I make with the Bot?
We could not assure any profit. It depends on your choice and the market conditions.
3. Are my funds safe?
Unlike investment funds, you can always withdraw all your crypto as it's in your exchange account, your funds remain safe. We do not store your funds on our accounts and we do not have access to your funds withdrawals either.
4. Do I need a separate account on exchange to use Ai-trade strategies?
It is recommended to use a dedicated exchange account to use Ai-trade
5. Does Ai-trade take fees from my trades?
Ai-trade does not charge an account management fee, here users keep 80% of profits and share back to them 20% of profits from Bot trades
6. How long is my trial period?
You can cancel the Bot whenever you want if you are not satisfied and there are no strings attached.
7. Do you offer financial advice?
No, we are not financial advisors.
8. How many coins can Ai-trade handle at the same time?
There is no limit. Bot can handle any number of coins you want to add.
9. Is it easy to install Ai-trade?
Ai-trade installation is very easy and it usually takes a few minutes for someone with basic computer skills, we also have a manual and a step by step video showing how to install.
10. Does Ai-trade take deposits?
No. We do not hold your funds Ai-trade is an algorithmic trading platform, not a fund or an exchange. Deposit your cryptocurrency on Binnace or Huobi. Then connect your exchange accounts to Ai-trade.io.
11. Does Ai-trade trade everything in my account?
Yes. When you use Ai-trade.io, it will execute the strategy with all of the holdings in your Binance or Houbi exchange account. If you wish to actively trade, you should do it on another exchange account.
12. Is installation of any software required?
We offer a comprehensive cloud-based solution, which requires no installation of any software. Bots are running in our scalable VPS cloud 24/7.
13. Do you guarantee that I will make a profit?
No, we don't. The idea of Ai-trade is to allow experienced traders to automate their trades. By using this service you take full responsibility for all trading actions.
14. How can I make sure my funds are safe?
Bot connect to your exchange account through API keys that do not have permission to withdraw funds.
15. Is it a problem that two Bots are running on the same exchange account?
It is not recommended to run two bots on the same account as they will compete for funds.
16. What is extra order?
Extra orders is a tool for averaging, adding positions (orders) when trading against the trend. Thus, open positions are averaged, and the take profit price will be recalculated so it will be easier to reach.
17. Why does my bot auto-deactivate by itself?
• The most common reason why a bot deactivates automatically is due to insufficient assets required to execute the trade. This usually happens if a user accidentally use the underlying assets for his own trading purpose.
• The bot encounters insufficient crypto assets (the base currency) when trying to execute a Sell order upon the Exit Conditions being met.
• The bot encounters insufficient USDT (or the specified quote currency) when trying to execute a buy-back upon the Exit Conditions being met.
• Another common reason is due to an invalid API key (such as trading account getting suspended or banned or wrong trading permissions set). Occasionally, this can happ
• Your account does not have enough fuel charges to operate
Terminology
Definitions and meanings of words and phrases found in AI-TRADE
Bot
A bot is a program which executes trades (such as buy or sell) based on the entry and exit conditions set by the user. The advantage of a bot is the ability to monitor market conditions on a 24/7 basis and consequently to start a deal when an entry condition is met.
Portfolio
A portfolio is a collection of assets linked to the user's digital asset exchange. It is denominated in USD. The total USD portfolio value may fluctuate due to the differences in USD pricing for each of the digital asset.
Liquidate
If a deal remains open, the user has the option to instruct the bot to ignore the exit conditions and execute a Market Sell order. This is known as liquidation. After a deal is liquidated, the deal completes (the completed deal is found under the Completed Deals tab) and the bot resets itself. The reset bot will then create a new deal based on the entry condition for the corresponding Base Order amount.
W/L Ratio
AI-TRADE tracks all of the completed deals which result in profits or losses. If all of a user's deals are profitable, then the W/L (Win/Loss) Ratio is 100%. If out of ten completed deals, only three are profitable, then the W/L Ratio is 30%.
Bot Status = Waiting
A bot is waiting to create a new deal based on the entry condition set. No trades have been executed yet.
Bot Status = In Progress
A bot which has already created a deal has the status marked as "in progress". You will see this open deal in the Deals page. The bot is still actively monitoring the market waiting to make the next trade.
Fund Allocation
A user can set the maximum amount of digital asset resource made available to the bot to trade from. Fund allocation is an essential tool in risk management for any users. For example, a user may only want to allocate 10% of his digital asset fund to a bot if the bot's strategy is yet to be proven. Subsequently, the user can increase the fund allocation if the bot's strategy is good.
Base Order Limit & Extra Orders
Base order limit dictates how much of the allocated fund to use for making the first trade (when a deal is newly created by the bot). This is best illustrated through the following example:
If a user allocates 10,000 USDT and sets the base order limit as 20%, the bot will utilize 2,000 USDT (representing 20% of 10,000 USDT) to execute the first order.
Extra Orders refers to the number of subsequent trades (after the first trade is made) which the bot will execute. The extra orders are divided equally from the remainder left after the base order limit is deducted from the allocated fund.
Fund Allocation = Base Order + Extra Orders
Using the above example, if the user sets base order limit as 20% and wants the bot to make 2 additional Extra Orders, each of the extra order will utilize 40% of the allocated fund since after the base order is executed, only 80% of the allocated fund remains.
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These Terms and Conditions (also "Agreement") shall govern the commercial relationship between you and us. Where used in this Agreement, references to: (a) "we", "our", "us" means Ai-trade.io and, as applicable, any of its directors, officers, shareholders, employees, advisors, contractors, subsidiaries and any of its affiliated corporate entities, providing certain Services (as defined below) and an access to the Applications and Data (as defined below) through the Website (as defined below) and (b) "you and/or "your" mean the individual or entity who wishes to use our Services, Applications and Data. By checking the box and clicking I have read and accepted the Terms and Conditions button, or by continuing to use any of our Services, you (a) confirm that you are aware and comply with the present Agreement and agree to be bound by this Agreement and (b) represent and warrant that you are authorized and lawfully able to enter into this Agreement. Additional terms or service conditions may apply and be shown separately. These additional terms become part of your Agreement with us and all the policies made available to you therein must be followed. If you do not agree to all the terms and conditions of this Agreement, then you may not use any of our Services Applications and/or Data. We reserve the right, at our sole discretion, to change, modify, add or remove portions of any part of these terms and conditions, at any time. We will notify you about the changes to the terms and conditions either by e-mail, your Account (if any) or through the Website. Your continued use of our Services, Website, Applications or Data means that you accept and agree to the changes.
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1. Registration
In order to access the Services, you must first register an Account on the Website and be in compliance with present Agreement. In order to start placing trade orders, you need to download and install Application and enter your API keys (to the Exchanges you use) to the Application. Any natural person with full active legal capacity or any legal person may apply for an Account. You must provide your real name and full personal and/or company registration information. All information you provide upon registration must be accurate, complete and up-to-date. You may not provide any false information, or create an Account for anyone other than yourself without respective authorization. The representative of a legal person making the Account on behalf of the legal person must ensure that he has all the necessary rights and powers to do that. In order to verify your Account, we may request additional verification information, such as a copy / scan of your passport, ID card, driver s license, utilities bills, payment method details. We reserve the right to accept or reject your Account registration request without additional explanation. Registering an Account implies full and total acceptance of all our policies, including these terms and conditions. You are entirely responsible for maintaining the confidentiality of the information you hold for your Account, including your password, and for any and all activity that occurs under your Account as a result of you failing to keep this information secure and confidential. You have to notify us immediately, in case of any unauthorized use of your Account. You may not transfer your Account to anyone without our explicit written permission and you may not use anyone else s Account or password at any time without the express permission and consent of the holder of that Account. In case we find at our sole discretion that there is a threat that you are engaging in any suspicious activity, you have provided inaccurate or incomplete information during the registration process or thereafter, you have violated the Agreement or it is necessary for security reasons, we may temporarily suspend your Account until the cause for suspending your Account has been eliminated; or if that cannot be eliminated or you refuse or fail to eliminate it, terminate the Agreement and block your Account. For security reasons we may in addition block your access to the entire Website. You agree that we will not be liable to you or to any third party for termination of your access to your Account and/or the Website as a result of any violation of the Agreement by you.
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By using Website, Services or Applications you signify your acceptance of our security policy available on the Website.
6. Privacy policy
By using Website, Services or Applications you signify your acceptance of our privacy policy. We collect information that you share to us yourself, e.g. when you complete Account registration form and enter API keys to the Application. This information may include, but is not limited to, your first and last name(s), company name and info (if any), email address, your account balance, trading activity, account history and identification data of the device on which the Application has been installed. We may process information that you have shared for the following purposes: (a) execution, fulfilment, handling and administration of this Agreement; (b) billing and reconciliation; (c) maintenance, support and product/service development; (d) sales, revenue and customer analysis and reporting as well as for market and customer use analysis; and (e) carrying out identity, anti-money laundering and fraud prevention checks against your name using databases kept by other organizations and watch lists (which may involve giving the provided personal data to fraud prevention agencies who may keep and use it). We only use your e-mail address for sharing our product related marketing messages if you have given a respective consent on the Website or in the Application. If you no longer wish to receive direct marketing messages, please click the Unsubscribe from direct marketing messages link in the footer of our e-mail. We reserve the right at all times to disclose any information that we deem necessary to comply with any applicable law, regulation, legal process or governmental request. Any personal data collected in the course of providing the Services is transferred to and stored in the data centers located in the territory of the European Union. Only our authorized employees and/or service providers have access to the personal data and they may access the data only for the purposes provided above. You may request details of personal information which we hold about you in accordance with data protection laws. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. In addition, you have all other rights provided in applicable laws regulating data protection and electronic transmission of commercial notifications. Please note that the deinstallation of Application in your device does not cause the deletion of your personal data. If you want to delete your personal data collected by us, please send a written request by email as indicated above. You should also bear in mind that the request to delete personal data is possible only if we delete your Account. As a result of that you will not be able to use the Services under your existing Account. We adhere to the generally accepted industry standards to protect the information you submit to us. You agree and acknowledge that the Internet may be subject to breaches of security and that the submission of data over the Internet may not be secure.
7. Cookie policy
Like most Internet sites, our Website may use cookies. Cookies are small text files placed on the browser or hard drive of your computer, mobile, or other device when you visit a website. Cookies are widely used when providing online services and help to make websites work, or work more efficiently as well as to provide information to the website owners. Cookies do lots of different things, for example, remembering user preferences, letting users navigate between pages efficiently and generally improving the user experience. Cookies are not used to personally identify you in any way, nor will they damage your system or files. We may use on our Website the strictly necessary cookies that enable you to log into secure areas of Website and cookies used by our networking system, analytical cookies that collect information about how you use Website, advertising cookies, session cookies, persistent cookies and third-party cookies. It is possible to tell your browser to reject cookies for all sites or specific sites. Rejecting cookies is not however recommended, as cookies are intended to improve your browsing experience. In order to reject or opt out of cookies you can either manually delete them or choose to permanently opt-out from seeing advertisements matching your interests.
8. Liability, indemnity
You are fully responsible for the due performance of your obligations under the Agreement and must compensate to us any and all damages caused by the non-performance or unsatisfactory performance of your obligations. To the fullest extent permitted by applicable law, you agree to indemnify, hold and defend us, our officers, directors, shareholders, predecessors, successors in interest, employees, agents, clients and partners, harmless from any demands, loss, liability, claims or expenses, made against us by any and all third-party claims and liabilities arising out of or related to or in connection with your use of the Website, Services, Applications and/or Data, including any served content that is not provided by us, or your breach of any term of the Agreement. You shall notify us immediately of any matter which could result in any loss, claim, damage, expense or liability subject to indemnification under this section. Such notification will not release you from your indemnification duty. We reserve the right to exercise sole control over the defense, at your expense, of any claim subject to indemnification under this section.
9. Disclaimer of warranty
We do not promise that our Website or any content, Services, Applications and/or Data or feature will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the Website, Services, Applications and/or Data will provide specific results. The Website and its content, our Services, Applications and/or Data are delivered on an as is and as available basis. All information provided on the Website is subject to change without notice. We disclaim all warranties, express or implied, including any warranties of accuracy, non-infringement, merchantability, fitness for a particular purpose, quality or performance. We make no warranty that the Website, Applications and/or Data will meet your specific objectives or needs. We make no warranty that the Website, Services, Applications and/or Data will be free from errors or bugs. We make no warranty that there will be uninterrupted operation of the Services, Website, Applications and/or Data. We make no warranty regarding the Data or any other information purchased or obtained through the Website, Applications and/or the Services, or the accuracy, timeliness, truthfulness, completeness or reliability of any Data or other information obtained through the Website, Applications and/or the Services. You expressly acknowledge that any data downloaded through the use of the Services and Website is done at your own discretion and risk, and that you will be solely responsible for any damage to your computer system or loss of applications or data that results from the download of such data. We disclaim any and all liability for the acts, omissions and any conduct of any third parties in connection with or related to your use of the Website, Services, Applications and/or Data. You acknowledge that we are not a financial institution and do not give or provide you any advice on your trading activity and disclaim any liability for execution of your trading orders. Your sole remedy against us for dissatisfaction with the Website or any its content, Services, Applications and/or Data is to stop using the Website or any such content, Services, Applications and/or Data. The above disclaimer applies to any damages, liability or injuries caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction of or unauthorized access to, alteration of, or use, whether for breach of contract, tort, negligence or any other cause of action. No claim for a breach of any our representation or warranty shall be actionable or payable if the breach in question results from or is based on a condition, state of facts or other matter which was disclosed to you and/or actually known by you. In no event will we be liable for any indirect, special, incidental, consequential or punitive loss, injury or damage of any kind (regardless of whether we have been advised of the possibility of such loss) including, but not limited to, any loss of revenue, income or profits, loss of use or data, or damages for business interruption, any damages resulting from any interruption or disruption in communications or Services or Applications, unavailability or inoperability of the Services, Applications and/or Data.
10. Force majeure
You and us shall not be liable for delays or failure to perform under the Agreement which result directly or indirectly from any cause or condition beyond its reasonable control, including but not limited to, any delay or failure due to any act of God, act of civil or military authorities, act of terrorists, civil disturbance, war, strike or other labour dispute, fire, interruption in telecommunications or Internet services or network provider services, failure of equipment and/or software, other catastrophe or any other occurrence which is beyond its reasonable control and shall not affect the validity and enforceability of any remaining provisions (force majeure). The party in default of force majeure shall immediately notify the other party of the occurrence of force majeure, shall make reasonable efforts to remove or overcome the effects of such occurrence or event; and shall resume performance of its obligations hereunder immediately after cessation of such occurrence or event.
11. Duration and Termination
Your Agreement with us becomes effective upon registration of your Account or upon signing any additional agreement with us and is valid for unspecified period. You are not entitled to a refund on Fees paid to us if you terminate the Agreement before the expiration of the subscription term of the Subscription Plan purchased by you, except for if the termination is due to a material breach of the Agreement by us as provided below, in which case we will the prorated Fees associated with the unused portion of the Services. We will refund you the prorated Fees associated with the unused portion of the Services if we terminate the Agreement before the expiration of the subscription term of the Subscription Plan purchased by you, except for if the termination is due to the reasons provide below. We may at any time with immediate effect suspend or cease supplying the Service or terminate the Agreement if:
(a) we are required so by a facially valid subpoena, court order, or binding order of a governmental authority;
(b) you are in delay with payment of the Fee and such delay has lasted at least 5 days;
(c) you have failed to comply with any applicable laws, directives, rules and/or regulations;
(d) you have materially breached any other obligation of the Agreement and failed to remedy such breach within a reasonable time granted by us;
(e) in respect of you, a liquidator, receiver or administrative receiver is appointed, you are adjudicated as bankrupt, or declared as insolvent;
(f) this opportunity is set forth in any other provision of this Agreement.
12. Notices
You agree that we may communicate with you electronically any finance information related to your Account. We may also provide notices to you by posting them in your Account on the Website, or by sending them to an email address that you have previously provided to us. Website and email notices shall be considered received by you within 24 hours of the time posted or sent.
13. Complaints
In case you have any complaints, or require additional support, please contact us by e-mail at [email protected]. Our support team will get back to you within 48 working hours. If your inquiry requires a more detailed answer, it might take up to 30 working days for processing your request.
14. Miscellaneous
There is no relationship of exclusivity, partnership, joint venture, employment, agency or franchise between you and us under this Agreement. None of us has the authority to bind the each other (including the making of any representation or warranty, the assumption of any obligation or liability and/or the exercise of any right or power), except as expressly provided in this Agreement. Whenever possible, each provision of this Agreement will be interpreted in such a manner as to be effective and valid under applicable law but, if any provision of this Agreement is held to be invalid, illegal or unenforceable in any respect, such provision will be ineffective only to the extent of such invalidity, or unenforceability, without invalidating the remainder of this Agreement or any other provision hereof. This Agreement, including the Subscription Plan, as amended from time to time according to its terms, constitutes the full and entire understanding and agreement between you and us regarding the subjects hereof and supersedes all prior agreements, arrangements, representations or promises, whether oral or written, as to its subject matter. Our failure to insist on or enforce strict performance of the terms and conditions of the Agreement shall not be construed as a waiver by us of any provision or any right it has to enforce the Agreement, nor shall any course of conduct between us and you or any other party be deemed to modify any provision of the terms and conditions of the Agreement. This Agreement, and any rights and obligations hereunder, may not be transferred or assigned by you, but may be assigned by us without restriction, including without limitation to any third party. Any attempted transfer or assignment in violation hereof shall be null and void. Subject to the foregoing, this Agreement will bind and inure to the benefit of us and you, respective successors and permitted assigns. A person who is not a party to this Agreement has no right to rely upon or enforce any term of this Agreement.
By using Website, our Services or any other related product you signify your acceptance of this Privacy Policy. Please read this Privacy Policy each time before using the Website or the Services and before submitting any information to us. If you do not agree with the terms of this Privacy Policy, do not access or use the Services, the Website or any other aspect of our business.
1. DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows: Identity data, such as, first name, last name and date of birth; contact data, such as, email address, mailing address and phone number; financial data, such as, bank account, payment card details and billing address; transaction data, such as, details about payments to and from you and other details of the Services you have purchased from us; profile data, such as, username, account number or password; technical data, such as, the Internet Protocol (IP) address used to connect your computer to the Internet, your login information (if applicable), browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouseovers), methods used to browse away from the page and any information of yours related to contact our customer service team; usage data, such as, information you viewed or searched for and information about how you use our Website and Services; and marketing and communications data, such as, your preferences in receiving marketing from us and our third parties and your communication responses. Information from social media networks. If you log in to our Services using your social media account (for example, Facebook, LinkedIn or Google) we will receive relevant information that is necessary to enable our Services and authenticate you. The social media network will provide us with access to certain information that you have provided to them, including your name, profile image and e-mail address. We use such information, together with any other information you directly provide to us when registering or using our Services, to create your account and to communicate with you about the information, products and services that you request from us. You may also be able to specifically request that we have access to the contacts in your social media account so that you can send a referral link to your family and friends. We will use, disclose and store all of this information in accordance with this privacy policy. We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic or biometric data).
2. METHODS OF DATA COLLECTION
We use different methods to collect data from and about you including through: direct interactions. You may give us your identity, contact and financial data by filling in forms or by corresponding with us by post, phone, email, skype and other messenger or otherwise. This includes personal data you provide when you apply for our Services, create an account on our Website, subscribe to our Service or publications, request marketing to be sent to you, enter a competition, promotion or survey, or give us some feedback, including report a problem with our Website; automated technologies or interactions. As you interact with our Website, we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive technical data about you if you visit other websites employing our cookies. Third parties or publicly available sources. We may receive personal data about you from public domain, third parties (such as, analytics providers, advertising networks, search information providers and providers of technical, payment and delivery services) or other websites we operate or the other services we provide. Where we need to collect personal data by law, or under the terms of an agreement we have with you and you fail to provide that data when requested, we may not be able to perform the agreement we have or are trying to enter into with you, including to provide you with the Services. In this case, we may have to cancel the Services you have with us but we will notify you if this is the case at the time.
3. USE OF YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances: where we need to perform the agreement, we are about to enter into or have entered into with you; where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests; where we need to comply with a legal or regulatory obligation. Legitimate interest means the interest of our business in conducting and managing our business to enable us to provide you with the best Services and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). We may use your identity, contact, profile, technical and usage data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which Services and offers may be relevant for you (we call this marketing). You may receive marketing communications from us if you have requested information from us or purchased Services from us and, in each case, you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contact us at any time. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us. Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
4. DISCLOSURE OF YOUR PERSONAL DATA
Except as outlined in this Privacy Policy, your personal data will never be sold or disclosed with other companies or organizations for commercial purposes or otherwise. We reserve the right at all times to disclose any personal data that we have collected when: (a) permitted or required by law; or, (b) trying to protect against, prevent, investigate actual or potential fraud, security issues, technical issues, unauthorized transactions or other violations; or (c) trying to enforce the applicable terms of service or other agreements; or (d) protecting against violations to the rights, property or safety of us, our users or the public as required or permitted by applicable laws; or (e) you have given your consent to do so. Finally, we may transfer personal data to a successor entity in connection with a corporate merger, consolidation, partial or total sale of assets, bankruptcy, or other corporate change.
5. DATA SECURITY
We adhere to the generally accepted industry standards to protect your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We will take all steps reasonably necessary to ensure that your personal data is treated securely and in accordance with this Privacy Policy. Any payment transactions will be encrypted. Where we have given you (or where you have chosen) a password, which enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. You agree and acknowledge that the Internet may be subject to breaches of security and that the submission of data over the Internet may not be secure. We strive to use acceptable means to protect any personal data you share with us, however we cannot guarantee its absolute security.
6. DATA RETENTION
We will retain your personal data only for so long as it is required for the purposes for which it was collected. This period may extend beyond the end of your relationship with us, but only for so long as is reasonably necessary for us to pursue legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations (e.g. taxation purposes), resolve disputes and enforce our agreements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. When your personal data is no longer required, we will destroy, delete.
7. CHANGES TO THIS PRIVACY POLICY
We may change this Privacy Policy unilaterally and without prior notice, but any changes will be posted on the Website. If we make changes that materially alter your privacy rights, we will provide additional notice, such as via email or through the Services. If you disagree with the changes to this Privacy Policy, you should stop using our Services, the Website or any other aspect of our business. Your continued use of the Website or our Services constitutes your agreement to all such changes.